Privacy Statement

Website Privacy Policy

About this Privacy Policy

This privacy policy explains how Tony Mounce Mortgages Ltd (“we”, “us”, “our”) collects, uses, discloses, stores and protects personal information you provide to us.

We comply with the Privacy Act 2020 (the “Act”) when dealing with your personal information. Personal information is information about an identifiable individual (a natural person).

By providing personal information to us you consent to us collecting, using, disclosing, storing and protecting your personal information in accordance with this privacy policy.

If you do not provide personal information to us, you may not be unable to obtain or access our services.

Version Date: 06 May 2026

The personal information we collect and how we collect it

We do not collect your personal information when you visit this website, unless you choose to give it to us by completing an online form or registering for our newsletter.

In that case we will collect your personal details (your name, email address, telephone number,) and any other personal information you voluntarily provider.

We may also collect personal information from you:

• When you communicate with us over the telephone or a video call, through one of our other platforms like Facebook, LinkedIn, X, Instagram, and YouTube, by emailing or writing to us.
• When you participate in a marketing campaign, competition, or promotion (or a similar event) administered by us or our representatives.

The personal information we collect from you will depend on the circumstances and may include your:

• Name
• Date of birth
• Contact details (such as your email address, postal address, phone number)
• Information about your family, employment, residency status, income, expenses, assets & liabilities, and credit history.

Purpose of collection

Any personal information we collect in the ways noted above may be used for one or more of the following purposes (depending on the circumstances):

• To respond to communications from you.
• To provide you with further information about our other services.
• To check whether you are eligible for the services we offer.
• To provide our services to you including to support you to make applications to providers of loans and insurance.
• To undertake credit checks on you (if necessary).
• For any other purpose authorised by you (or that can be reasonably inferred in the circumstances), the Act or other law.
• To comply with our obligations at law.
• In connection with defending, protecting and/or enforcing our legal rights and interests including responding to a complaint, claim or other action.

Who we may share personal information with

We may share your personal information with (depending on the circumstances):

• Any service provider that supports us including information technology service providers, lawyers, accountants.
• Financial product providers in connection with assisting you to apply for financial products and services.
• Lawyers and other professionals, and our insurers (and their advisers), in connection with defending, protecting and/or enforcing our legal rights & interests.
• Our external dispute resolution service.
• Our related companies (where relevant).

A business that supports provision of our services may be located outside New Zealand. This may mean that personal information is held and processed outside New Zealand.

Where we do this, it does not change any of our commitments to you to safeguard your privacy. We make sure that appropriate security and information handling arrangements are in place and the information remains subject to confidentiality obligations.

Online device information and cookies

If you are visiting us through our website, Facebook, LinkedIn, X, Instagram or YouTube then we collect information about your use and experience on these by using cookies.

Cookies are small pieces of information stored on your hard drive or on your mobile browser. They can record information about your visit to the site, allowing it to remember you the next time you visit and provide a more meaningful experience.

When you interact with us through our website, Facebook, LinkedIn, X, Instagram or YouTube, the information collected through the cookies may include:

• The date and time of visits;
• Website page (or pages) viewed;
• The website from which you accessed the internet and our website or other digital platform;
• How you navigate through the website and interact with pages (including any fields completed in forms and applications completed (where applicable);
• Information about your location;
• Information about the device used to visit our digital platform; and
• IP address (or addresses), and the type of web browser used.

We will not ask you to supply personal information publicly over Facebook, X, or any other social media platform that we use.

Google Analytics

We use Google Analytics software to help measure traffic patterns to, from, and within our website.

This service is used to anonymously aggregate website statistics such as number of page views, the number of visitors, time spent on our site, browser types, and common entry and exit points into and from the website.

All information is aggregated by Google Analytics and provided to us to help us better understand usage of our website – no individual visitors are identified.

Google Analytics is a leader in the Internet industry and their systems have been adopted as an accepted website traffic measurement standard amongst major Internet sites.

You can learn about Google Analytics’ privacy policy by visitinghttp://www.google.com/intl/en_ALL/privacypolicy.html

Links to other websites

This website contains links to other websites. Please be aware that we are not responsible for the accuracy or the privacy practices of such sites.

This privacy policy applies solely to information collected on this website and through our other communications channels (see above).

In addition, we have no knowledge of (or control over) the nature, content, and availability of those websites.

We do not sponsor, recommend, or endorse anything contained on those linked websites.

We do not accept any liability of any description for any loss suffered by you by relying on anything contained or not contained on these linked websites.

Newsletters and mailing lists

If you currently subscribe to our newsletter and you no longer wish to receive it, you may unsubscribe by contacting us using the contact details at the bottom of this page or by clicking on the ‘Unsubscribe’ link at the bottom of our newsletter.

Accessing and updating your personal information

You have the right to request access to and correction of your personal information we hold.

You can do that by contacting us using the contact methods provided at the bottom of this page.

Opt out of correspondence

If at any time you would like to opt out of receiving any correspondence from us, please contact us using the details at the bottom of this page and we will honour your request.

How to contact us

Please get in touch using the contact methods below.

Email: info@tonymounce.co.nz

Phone: +64 3 365 8625

Address: PO Box 29521, Christchurch 8440